Refund Policy

You have 14 days from the delivery date to request a return for most items. The item must be unused, in the condition received, in its original packaging with included parts, and accompanied by proof of purchase.

Damaged, defective or incorrect items must be reported within 7 days—see Section 7.

The following cannot be returned:

• Personalized, custom-made or made-to-order products unless damaged or defective
• Items marked “Final Sale” at purchase
• Gift cards and digital products
• Items damaged by misuse, improper installation, accident or normal wear
• Used seasonal decorations or items returned after the window without approval

Questions? Email support@hapchic.com before returning your item.

1. Email usContact support@hapchic.com with your order number, item, reason and clear photos if damaged or incorrect.
2. Receive approval and instructionsWe normally review requests within 1–2 business days and send return instructions and, where applicable, an RMA number.
3. Ship the item if requiredPack it securely and use a trackable shipping service. Do not ship to our registered address unless instructed.
4. Inspection and refundWe will inspect the return, notify you of our decision and process an approved refund.

Photo verification may be required before a prepaid label or other resolution is issued.

Approved refunds are issued to the original payment method. You will receive an email confirmation when processing is complete.

A partial refund may apply if an approved return has signs of use, missing packaging, parts or accessories, or is accepted outside the standard window. The amount depends on the item's condition and applicable law.

Email support@hapchic.com within 7 days of delivery with your order number, a description, and clear photos of the item and packaging. After verification, we may offer a free replacement or a full refund.

Keep the packaging until the claim is resolved, as carriers may require it for damage verification.

We do not process direct exchanges. To receive another product sooner, place a new order and separately request a return for the original eligible item. The original item will be refunded after approval.

You may request cancellation within 12 hours of ordering by emailing support@hapchic.com. We cannot guarantee cancellation after fulfillment begins. If already shipped, the normal return policy applies after delivery.

First check your account, then contact your card issuer or bank because posting may take additional time. If the expected timeframe has passed, email support@hapchic.com with your order number.

Sale items follow the same 14-day policy unless marked “Final Sale.” Any approved refund is based on the price actually paid.

Please contact us first so we can resolve an order concern promptly. A chargeback may delay resolution while the payment provider investigates.

Nothing in this policy limits rights provided by applicable consumer-protection law. Where local law provides stronger protection, those rights apply.