Privacy Policy
Your privacy matters to us. This page explains what we collect, how we use it, and the rights you have over your information.
Last updated: July 2026
Privacy at a glance
- We never sell your personal dataWe only share what's needed with trusted service providers who help us fulfill your order.
- SSL-encrypted & PCI-compliantAll payments are processed through secure, certified gateways.
- You control your dataAccess, correct, or delete your information anytime — we respond within 30 days.
- Easy opt-outUnsubscribe from marketing anytime via the link in any email.
At hapchic.com, operated by Nova Commerce LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, who we share it with, and the rights you have over your information. By using our website, you agree to the terms below.
Table of contents
1Information We Collect
Personal information you provide
- Full name
- Email address
- Phone number
- Billing and shipping addresses
- Payment confirmation details (we don't store full card numbers)
- Order history and purchase records
- Customer support communications
- Account credentials, if you create an account
Information collected automatically
- IP address and approximate location
- Browser type, operating system, and device type
- Pages viewed, time spent on site, and referral source
- Cookies and similar tracking technologies (see Section 4)
2How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Send order updates and respond to support inquiries
- Send marketing emails, only with your consent — opt out anytime
- Improve our website, products, and customer experience
- Detect and prevent fraud or security incidents
- Comply with legal obligations
3How We Share Your Information
We do not sell your personal information. We share data only with service providers who help us run the business:
| Category | Purpose |
|---|---|
| E-commerce platform | Store hosting and order management |
| Payment processing | Securely process customer payments |
| Shipping & fulfillment | Deliver your orders |
| Email & marketing | Send order updates and, with consent, marketing emails |
| Analytics | Understand site usage and improve the experience |
| Advertising | Show relevant ads based on interests, where enabled |
| Customer support tools | Respond to customer inquiries |
Providers are contractually required to protect your data and use it only for the purposes we specify. The specific tools we use may change over time as our business evolves.
Legal disclosures
We may disclose information if required by law, court order, or to protect our rights, property, or the safety of others.
Business transfers
If Nova Commerce LLC is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. You'll be notified before your information becomes subject to a different privacy policy.
4Cookies & Tracking Technologies
| Type | Purpose |
|---|---|
| Essential | Required for the site to function (cart, checkout, login). Can't be disabled. |
| Analytics | Help us understand how visitors use the site. |
| Advertising | Show relevant ads, where enabled. |
| Preference | Remember settings like recently viewed items. |
You can disable cookies in your browser settings. Disabling certain cookies may affect site functionality (cart, checkout).
Do Not Track signals
Our website does not currently respond to "Do Not Track" browser signals. We do honor opt-out requests from California residents and other applicable privacy rights — see Section 6.
5Data Security & Retention
We use reasonable administrative, technical, and physical safeguards to protect your information, including SSL encryption for all transactions and PCI-compliant payment processing. No method of internet transmission is 100% secure.
We retain your information for as long as necessary to fulfill the purposes in this policy, comply with legal obligations, and resolve disputes.
| Data type | Retention period |
|---|---|
| Order and transaction records | 7 years (tax and accounting) |
| Marketing data | Until you unsubscribe |
| Account data | Until you request deletion |
| Analytics data | 26 months |
| Support communications | 3 years |
6Your Privacy Rights
Depending on where you live, you may have specific rights over your personal data.
USA — California CCPA / CPRA
California residents have the right to:
- Know — what personal information we've collected about you
- Delete — request deletion of your personal information
- Correct — request correction of inaccurate information
- Opt out — of cross-context behavioral advertising
- Non-discrimination — equal service regardless of exercising your rights
To exercise these rights, email support@hapchic.com with subject line "California Privacy Request."
EU / UK GDPR
EU/UK residents have additional rights, including:
- Access — obtain a copy of your personal data
- Rectification — correct inaccurate or incomplete data
- Erasure — request deletion of your data
- Restriction — limit how we process your data
- Data portability — receive your data in a structured format
- Object — object to processing based on legitimate interests or marketing
- Withdraw consent — at any time where processing is based on consent
To exercise these rights, email support@hapchic.com with subject line "GDPR Request."
7Third-Party Links
Our website may link to third-party sites (such as social media platforms). We're not responsible for the privacy practices of these external sites — review their policies before sharing personal information.
8Children's Privacy
Our website is not directed to children under 13 years old (in line with the U.S. Children's Online Privacy Protection Act, or COPPA). We don't knowingly collect personal information from children under 13.
If you believe a child has provided us with information, contact support@hapchic.com and we'll delete it.
9International Data Transfers
hapchic.com is operated from the United States. If you access our website from outside the U.S., your information may be transferred to and processed in the U.S., where data protection laws may differ from your country.
For EU/UK residents, when data is transferred to the U.S., we rely on appropriate safeguards such as Standard Contractual Clauses to protect your information.
10Marketing Communications
We comply with the U.S. CAN-SPAM Act. You can opt out of marketing emails anytime by:
- Clicking "unsubscribe" in any marketing email
- Emailing support@hapchic.com with "Unsubscribe" in the subject line
11Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date above reflects the most recent revision. For material changes, we'll notify you via email or a notice on the site at least 7 days before they take effect.
12Contact Us
Questions, concerns, or requests about this Privacy Policy?
Privacy Inquiries
Email: support@hapchic.com
We respond within 24 hours, Monday through Friday.
Nova Commerce LLC
1001 S Main St, Ste 600, Kalispell, MT 59901, United States
This Privacy Policy works alongside our Terms of Service, Shipping Policy, and Refund Policy.
Questions about your privacy?
Our team is happy to help. We reply within 24 hours, Monday through Friday.
Email support@hapchic.com