Shipping Policy

We currently ship to Australia, Canada, France, Germany, Italy, Japan, the United Kingdom, and the United States.

Delivery availability shown at checkout is final for a particular address. We may be unable to ship to certain remote areas, P.O. boxes, or restricted destinations.

Standard shipping is free on all eligible orders with no minimum purchase. We currently ship to Australia, Canada, France, Germany, Italy, Japan, the United Kingdom, and the United States. If an expedited or special service becomes available, its price will be displayed at checkout before payment.

After payment confirmation, orders are normally prepared within 1–3 business days, Monday through Friday, excluding weekends and public holidays.

Processing may take longer during Halloween, Christmas, Easter, major promotions, peak shopping periods or fulfillment disruptions. We will email you if a material delay affects your order.

Depending on destination, parcel size and fulfillment location, orders may be delivered by:

A shipping confirmation email is sent when tracking becomes available. Carrier scans may take 1–3 business days to appear after shipment. Track your parcel on the carrier website or our Track Your Order page.

Delays may result from severe weather, natural disasters, peak holiday volume, carrier capacity, address issues or failed delivery attempts. If tracking has not updated or the estimated window has passed, email support@hapchic.com with your order number.

Check your address carefully at checkout. To request a correction, email support@hapchic.com within 12 hours with your order number and complete corrected address.

We cannot guarantee changes after processing begins. If a parcel is returned because the customer supplied an incomplete or incorrect address, reasonable reshipping costs may apply.

If tracking shows “delivered,” check with household members, neighbors, the mailroom and other safe delivery locations, then allow 24 hours in case of an early carrier scan. If it remains missing, contact us so we can investigate with the carrier.

Report damaged parcels within 7 days of delivery. Include your order number and clear photos of the item and packaging. After verification, we will provide an appropriate replacement or refund under our Refund Policy.

A package may be returned after an incorrect address, refused delivery or failure to collect it from a carrier location. We will contact you after it returns. Customer-caused reshipment costs may apply, or an eligible refund may be issued less non-refundable shipping costs actually incurred.

Many products can ship to P.O. Boxes, but oversized or heavy decorations may require a residential or business street address. If the selected carrier cannot serve the supplied address, we will email you for an alternative.

We normally send an order confirmation after checkout, a shipping confirmation with tracking, and applicable delivery updates. Check your spam folder if a message is missing, then email support@hapchic.com.

Nothing in this policy limits rights provided by applicable consumer-protection law. Where local law provides stronger protection, those rights apply.